FAQs – My Love Will Never Die

FAQs

Frequently Asked Questions

I MADE A MISTAKE ON MY PERSONALIZED ORDER - CAN I CHANGE IT?

Look...just don't screw it up ok¬†ūüėČ. We¬†do ask you to take particular care when entering your details however we understand sometimes mistakes happen.

If you have made an error please email us ASAP suchlovewillneverdie@gmail.com. We allow 24 hours after you place your order to change your personalization details.

After this time we will do our best but cannot guarantee it as your item might be in production. Unfortunately we cannot offer replacements or refunds for mistakes in orders where details are entered incorrectly.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Metal Art
All metal art is made to order. Due to a huge number of orders over the holiday season the current lead time is 2-4 weeks. Shipping time is dependent upon the shipping provider and delivery location but typically 2 business days.

In some instances production time can be 4-6 weeks if the product is brand new (we've not sold it before until recently). In most cases this is not the case and we can ship much faster.

Custom Wall Art can take 3-4 weeks for concept, design & production etc.

HOW IS THE ITEM SHIPPED?

On the back of a sled...Most orders (to the continental US) are shipped through either FedEx or USPS Priority mail depending on availability.

They are carefully placed into a customized, industrial-strength cardboard box to protect your products detail.

DO YOU DO CUSTOM WALL ART?

Why, yes we do, just reach out to us and we will work with you to get exactly what you want. Hit us up at

Frequently Asked Questions

I MADE A MISTAKE ON MY PERSONALIZED ORDER - CAN I CHANGE IT?

Look...just don't screw it up ok¬†ūüėČ. We¬†do ask you to take particular care when entering your details however we understand sometimes mistakes happen.

If you have made an error please email us ASAP hello@chaosandthunder.com. We allow 24 hours after you place your order to change your personalization details.

After this time we will do our best but cannot guarantee it as your item might be in production. Unfortunately we cannot offer replacements or refunds for mistakes in orders where details are entered incorrectly.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Metal Art


All metal art is made to order. Due to a huge number of orders over the holiday season the current lead time is 2-4 weeks. Shipping time is dependent upon the shipping provider and delivery location but typically 2 business days.

In some instances production time can be 4-6 weeks if the product is brand new (we've not sold it before until recently). In most cases this is not the case and we can ship much faster.

Custom Wall Art will take 3-4 weeks for concept, design & production etc.

HOW IS THE ITEM SHIPPED?

On the back of a sled...Most orders (to the continental US) are shipped through either FedEx or USPS Priority mail depending on availability.

They are carefully placed into a customized, industrial-strength cardboard box to protect your products detail.

DO YOU DO CUSTOM WALL ART?

Why, yes we do, just reach out to us and we will work with you to get exactly what you want. Hit us up at suchlovewillneverdie@gmail.com

 

HOW DO I TRACK MY ORDER AFTER I PURCHASE?

There is an order tracking tab on the website's menu. Simply insert your order number and email address associated with the order to find real-time tracking information.

You can also contact our customer service channels to connect with a live person. Route does allow you to track your order every step of the way.

HOW DO I REACH SOMEBODY IF I HAVE A QUESTION?

Most people connect with us directly through Facebook or our website, you can either click the link or message us directly through the blue button at the bottom of the screen.

The best way to contact us is via message or email.

Email us directly at suchlovewillneverdie@gmail.com. We aim to return all inquiries as soon as possible but within 24 hours.

HOW DO I HANG MY METAL ART?

We find the best, most inconspicuous way that is safest for the surfaces in your home is to use a small finishing nail(s), a nail with no head, to rest the piece on then a double sided framing tape (gentle for walls) to secure and level the piece.

For outdoor mounting we suggest using screws, self-tapping screws or brick hangers.

ARE THESE PRODUCTS MADE FOR OUTDOOR USE?

Our products are made of power-coated raw steel so they may still oxidize if placed in areas of extreme moisture or temperature changes even with outdoor coating so ongoing maintenance is important to prolonging the life of your metal art.

I DON'T SEE ANY PRODUCTS FOR WHAT I AM LOOKING FOR. WHEN WILL YOU HAVE IT?

We add and remove products on our site based on supply and demand but we have the capability and designs for anything new.

If you would like a specific design and don't see it feel free to reach out to us directly and we will be happy to serve you! Hit us up at suchlovewillneverdie@gmail.com if you want something specific.